Warranties

LEGAL WARRANTY OF CONFORMITY

All products purchased from R.G. Sound are covered by the legal warranty of conformity in accordance with the Consumer Code.
The defect of conformity exists when the product is not suitable for the use for which it must normally serve, is not in compliance with the description or does not possess the qualities promised by the seller, does not offer the qualities and performance usual for a good of the same type, is not suitable for the particular use desired by the consumer if brought to the knowledge of the seller at the time of purchase and accepted by the seller (art. 129 of the Consumer Code).


Consumer Customer
The consumer (the natural person who acts for purposes unrelated to the business, commercial, artisanal or professional activity possibly carried out) who has purchased a product from our company is entitled to a 24-month warranty for defects of conformity, in accordance with the Consumer Code (d.lgs.206/05, articles 128-135). To benefit from warranty assistance, the Customer must keep the invoice or tax receipt attached to the order summary that will be received in paper format together with the goods. The customer, by accepting the purchase contract, acknowledges the assistance methods in force at the time of purchase.

The 24-month warranty (in accordance with D.Lgs. n. 206 of 06/09/2005 of the Consumer Code) applies to the product that presents a defect of conformity, provided that the product itself is used correctly, in compliance with its intended use and what is provided in the attached technical documentation. This warranty is reserved for the Private Consumer (natural person who purchases the goods for purposes not related to their professional activity, or makes the purchase without indicating a VAT number reference in the order form).

In case of defect of conformity, R.G. Sound proceeds to restore the conformity of the product by repair/replacement or to reduce the price, up to the termination of the contract. Only following the release of an RMA authorization number (assigned assistance code), obtainable by accessing your personal profile and clicking on "Assistance", the customer must send the item following the instructions contained in the email that R.G. Sound will send once the "malfunction" is reported. In the event that, for any reason, R.G. Sound is unable to return a warranty product to its customer (restored or replaced), R.G. Sound may proceed at its sole discretion to refund the entire amount paid or to replace it with a product with equal or superior characteristics. If, following intervention by an Authorized Service Center, the defect should not result in a defect of conformity pursuant to DL 24/02, the Customer will be charged any verification and restoration costs required by the Authorized Assistance, as well as transport costs if incurred by R.G. Sound.

R.G. Sound is not responsible for damage to things or persons arising from malfunctions or incorrect installation of products. As it is electronic material, it is necessary to have the right expertise and experience to proceed with installation safely, consequently products damaged by incompetence or negligence are to be considered excluded from warranty coverage.

Professional Customer
The professional customer is entitled to assert the warranty for defects within 1 (one) year from delivery of the purchased Product (art.1490 and following of the Civil Code) and the related defects must be reported within the terms of art. 1495 c.c.

BATTERY WARRANTY

With regard to accumulators (batteries) the warranty duration is 12 months and is not applicable in the following cases:
when the battery is discharged due to disuse, current absorption of the electrical system, oxidized or poorly connected terminals;
if the malfunction is due to improper use, unadvisable or incorrect applications, carelessness in use, tampering, incorrect installation or incorrect maintenance (failure to recharge or charging with inadequate voltage/current), negligence, or circumstances that, in any case, cannot be referred to defects in the functioning of the product itself.

R.G. Sound reserves the right not to consider under warranty any item from which the product output number has been erased, tampered with or even partially covered (for example for Optima batteries the barcode label and the marking stamped hot on the battery body).


MANUFACTURER WARRANTY

All products are covered not only by the Legal Warranty but also by the Manufacturer's Warranty. The manufacturer's conventional warranty is provided according to the procedures illustrated in the documentation inside the product package. The Manufacturer's Warranty is added to, but does not replace, the 24-month Legal Warranty in any case due to the consumer, under the conditions provided by law.

If you decide to use the Manufacturer's Warranty, the consumer can identify below the nearest authorized Technical Assistance Center. If, following intervention by an Authorized Service Center, the defect should prove not to be covered by the manufacturer's conventional warranty, the Customer will be charged any verification and restoration costs required by the authorized Assistance, as well as transport costs, if incurred by R.G. Sound.

STEP BY STEP
Find the service center nearest to you or send the product to R.G. Sound headquarters following the instructions listed below:

  1. Access your reserved area by logging in
  2. Click on "Assistance", select the order and then the product for which you need our assistance and check "Product Malfunction" specifying in the appropriate section the type of problem encountered. The system will automatically indicate whether or not the product is covered by warranty.
  3. R.G. Sound will send to the customer's address the RMA number (assigned assistance code) and the instructions relating to the return of the product.
  4. The customer will send the faulty product to R.G. Sound headquarters accompanied by the relative purchase receipt. The cost of shipping will be charged to the customer. The customer can choose the shipping method: via courier provided by R.G. Sound or via their own method of sending (courier, post, mail boxes etc,..) which must in any case be traceable to avoid any loss.
  5. R.G. Sound will verify the product and send it for assistance. In case the malfunction found is out of assistance R.G. Sound will send via email the estimate for the repair of the product and the payment methods if you want to proceed with it. In case the customer decides not to proceed with the repair, contact our offices at 0577- 716097
  6. As soon as the item is repaired R.G. will send it back to the customer free of shipping costs